At My Store, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5-7 business days.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@mystore.com.
4. Shipping
You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable.
5. Contact Us
If you have any questions about our return policy, please contact us at support@mystore.com.